Software is used to setup backup, monitor data backup, and for Oak Tree troubleshooting.
Downloads are only available to registered users. You can register for a free trial here.
If you have already registered, please login here.
To download the OTSupport utility, click here.
What kind of Internet access method do I need?
Our flexible “Client-side” software agent – the part that goes on your computer or file server – can access the Internet and our secure data center facility via most communications methods: DSL, Satellite, Dial-Up, Fractional T-1, Full T-1, T-3.
What Types of Backups does Oak Tree do?
Full Backups Oak Tree requires an Initial Full Backup when you start using our service. This facilitates all subsequent, “normal” backups, which will back up only files changed during each day.
Incremental Backups
Normal backup strategy downloads the changes you made to files during the day. Using these updates makes the backup faster, uses less space, and keeps your files secure.
Differential BackupsOak Tree Online Backup solutions support both full and incremental (transaction log, or “changes-only”) backups for Microsoft SQL Server 7.0/2000/2005, Microsoft Exchange Server 2000/2003, Lotus Domino/Notes 5.0 (Windows only), Oracle 8i or above and MySQL 3.24 or above. Oak Tree utilizes Differential backups for databases only; it is not an available option for data files other than databases.
Our efficient technology provides for fast and efficient large file and database backup technology, which backs up only changes made within specified-size blocks of data in (user-defined) large files/databases during a typical (normal) backup cycle, thereby significantly reducing the backup cycle times and storage space. (These large files/databases may require Full Backups periodically, depending on change volumes.)
Also, Oak Tree Online Backup software utilizes a technology known as Volume Shadow Copy (i.e. backing up files even when they are exclusively open) for most large databases, thereby ensuring your backups are accurate and up-to-date, without missing any transactions.
How often do I have to backup my data?
We recommend backing you your data once daily, nightly when the office is closed works the best. Full backups may be recommended when a large percentage of data has changed.
Our totally customizable backup schedule allows your backups to be scheduled at virtually any time and periodicity you choose. Typically we require a Full Backup for new customers, and recommend daily (nightly) incremental backups. Full Backups may be recommended when a certain percentage of your data has changed.
For large files and databases we recommend you utilize our unique database technology that evaluates and backs up specified-size “blocks” of data inside your large files/databases (in differential mode) so the entire file/database isn’t backed up over the Internet every day with only a very small number (percentage) of changes.
How secure is my data? Can Oak Tree employees read my information?
It’s Fort Knox secure, as in AES 128 Encrypted. No one –and we mean NO ONE – can read your data without your encryption key, so keep it in a VERY secure place.
Click here to view our security policies.
What is Oak Tree’s Disaster Recovery solution?
For certain types of databases and under certain conditions, Oak Tree can provide a short-term Disaster Recovery facility. That is, Oak Tree will restore your critical data to one of our servers in our secure Data Center and provide you with direct access to it from any location you select. In effect, you will be “back in business” by the next day , whether in your own offices or somewhere else – following a serious problem in your normal environment, be it a server crash, a fire, a flood, a police action or any other circumstance that prevents you from using your own computer equipment. Special pricing and other fees apply to this service, and it is not available to all customers or for all types of databases. If you’re interested in this service, please contact our Customer Service.
Oak Tree Sales Information
For Oak Tree Sales information, please email sales@oaktreestorage.com, or call Toll-Free 877-969-8266 (In New York 212-983-5050) during Normal Business Hours, Monday through Friday, 9:00 AM to 5:00 PM EST.
Oak Tree Customer Service
Oak Tree provides you with access to Customer Service for the Oak Tree Online Backup and Restore Service as follows:
Customer Service. Oak Tree Customer Service is available for Oak Tree Online Backup and Restore Service Customers via email. Please submit your requests to custserv@oaktreestorage.com. Typical response time is 24 hours, but your actual response may be longer or shorter depending on the nature of your request/issue and any investigation that may be required.
You may also call Oak Tree Customer Service at 212-983-5050 during Normal Office Hours, Monday through Friday, 9:00 AM to 5:00 PM EST.
Oak Tree provides you with access to Technical Support for the Oak Tree Online Backup and Restore Service as follows:
Technical support for Oak Tree Online Backup & Restore Service:
Standard eMail Technical Support is available via email to both Trial and Subscription clients. Typical response time is 24 hours, but your actual response may be longer or shorter depending on the day and time your email is received the nature of your request/issue and any investigation that may be required. Please send your requests to support@oaktreestorage.com.
Telephone Technical Support is available free of charge during normal business hours (9am-5pm EST)
Emergency Service Technical Support by Telephone is also available for the Oak Tree Online Backup and Restore Service Subscribers. This Telephone Support is provided 7 x 24 for issues that must be resolved very quickly regardless of the day or hour.
Regular maintenance and upgrades for Oak Tree software:
Periodic Maintenance Updates to the Oak Tree Online Backup and Restore Agent includes any corrections and patches to the Oak Tree Online Backup and Restore Agent and the Oak Tree Online Backup and Restore Service as well as any available improvements of existing features. Typically such updates/corrections will be performed automatically and are transparent to the User. In such event as your involvement is required, you will be given ample notification in advance.
