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| Oak Tree Sales Information
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| For Oak Tree Sales information, please
email sales@oaktreestorage.com,
or call Toll-Free 877-969-8266 (In New York
212-983-5050) during Normal Business Hours,
Monday through Friday, 9:00 AM to 5:00 PM
EST. |
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| Oak Tree Customer Service |
Oak Tree provides you with access to Customer Service
for the Oak Tree Online Backup and Restore Service as
follows:
Customer Service. Oak Tree Customer
Service is available for Oak Tree Online Backup and Restore
Service Customers via email. Please submit your requests
to custserv@oaktreestorage.com. Typical response time
is 24 hours, but your actual response may be longer or
shorter depending on the nature of your request/issue
and any investigation that may be required.
You may also call Oak Tree Customer Service at 212-983-5050
during Normal Office Hours, Monday through Friday, 9:00
AM to 5:00 PM EST. |
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| Oak Tree provides you with access to Technical
Support for the Oak Tree Online Backup and Restore Service
as follows: |
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| Technical support for Oak Tree Online
Backup & Restore Service |
Standard eMail Technical Support is available
via email to both Trial and Subscription clients. Typical
response time is 24 hours, but your actual response may
be longer or shorter depending on the day and time your
email is received the nature of your request/issue and any
investigation that may be required. Please send your requests
to support@oaktreestorage.com.
Telephone Technical Support is available free of
charge during normal business hours (9am-5pm EST)
Emergency
Service Technical Support by Telephone is also
available for the Oak Tree Online Backup and Restore Service
Subscribers. This Telephone Support is provided 7 x 24 for
issues that must be resolved very quickly regardless of
the day or hour. |
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| Regular maintenance and upgrades for Oak Tree software |
| Periodic Maintenance Updates to the Oak
Tree Online Backup and Restore Agent includes any corrections
and patches to the Oak Tree Online Backup and Restore Agent
and the Oak Tree Online Backup and Restore Service as well
as any available improvements of existing features. Typically
such updates/corrections will be performed automatically
and are transparent to the User. In such event as your involvement
is required, you will be given ample notification in advance. |